Overview #
The Admin UI provides centralized tools for managing and maintaining an IQNECT environment. Administrators can access IQNECT support directly from the Admin UI without leaving the application.
In IQNECT 26.3, the Admin UI introduces an integrated Help feature that allows users to submit questions, report issues, and request assistance from the IQNECT support team.
Prerequisites #
Before using the Help feature, ensure that:
- The user has administrative permissions.
- The IQNECT environment has been configured.
How the Help feature works #
The Help feature provides direct access to IQNECT support from within the Admin UI. Users can submit questions, report issues, or request assistance by completing the Contact Support form and attaching supporting files when necessary.
Submitted requests are sent to the IQNECT support team, allowing users to receive assistance without leaving the application.
Access the Help feature #
Open the IQNECT Admin UI.
Select the Help icon.
IQNECT opens the Contact support window.
Complete the required fields:
- I need help with – Select the type of request.
- Subject – Enter a brief summary of the issue or question.
- Description – Provide details about the request.
- Attachments (optional) – Upload supporting files or drag and drop attachments.
Select Submit ticket to send the request to the IQNECT support team.
Results and next steps #
You have successfully used the Help feature to submit a support request from within the Admin UI.
The integrated Help feature provides quick access to the IQNECT support team without requiring users to leave the application.
